If you’re a new hire, you have 30 days to enroll in your benefits. Once you make your selections, they’ll stay in place for the rest of the plan year, unless you experience a qualifying life event.
Important! When you enroll, you’ll set up convenient automatic payments through Hooray Health for medical, dental and vision coverage. Your premium will be withdrawn on the 15th of each month to cover the following month.
Once you enroll in coverage and it's active, MetLife will send you a welcome email that will direct you to your member portal. In the member portal you can access your ID card; a physical MetLife card will not be mailed to you. You can also access your Hooray Health ID card through the member portal for Hooray Health. If you have an issue, contact Hooray Health or in the MetLife portal reach out to MetLife directly.
If a payment doesn’t go through, don’t worry. You’ll receive a notification, so you will know right away. From there, simply reach out to Customer Service to make your payment. You’ll have until the end of the month to catch up before coverage ends.
If coverage is canceled, you won’t be able to re-enroll until the next Open Enrollment period. However, losing coverage does count as a qualifying life event (QLE), which means you may be able to choose coverage through another carrier if that’s the right fit for you.